RHAJDAD Shopping Site – Return and Refund Policy

Effective Date: [25th September 2026]

At RHAJDAD Shopping Site, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with this policy.

1. Return Period

Customers may request a return within 24 hours after the order has been delivered.

Requests submitted after 24 hours from the confirmed delivery time may not be accepted unless required by applicable law.

2. Eligible Items

Items may be returned if they:

- Were delivered damaged or defective.

- Are incorrect or different from what was ordered.

- Have missing parts or accessories.

- Remain unused, unopened, and in their original packaging.

3. Non-Returnable Items

The following items cannot be returned unless they were delivered damaged, defective, or incorrectly:

- Fresh food and perishable products.

- Prepared meals and beverages.

- Medicines and pharmaceutical products.

- Personal care and hygiene products.

- Opened or used products.

- Customized or specially ordered items.

4. Return Process

To request a return:

1. Contact RHAJDAD Customer Support within 24 hours of delivery.

2. Provide your order number and the reason for the return.

3. Attach clear photos if the item is damaged, defective, or incorrect.

4. Follow the return instructions provided by our support team.

5. Refunds

After the returned item has been received and inspected, eligible refunds will be processed using the original payment method where possible. If the original payment method cannot be used, another suitable refund method may be arranged.

Refund processing times may vary depending on the payment provider.

6. Exchange Policy

Where stock is available, customers may choose to exchange an eligible item instead of receiving a refund.

7. Return Shipping

If the return is due to our error, including an incorrect, damaged, or defective item, RHAJDAD will arrange or cover the return delivery where applicable.

If the return is for any other approved reason, the customer may be responsible for the return delivery costs.

8. Right to Decline Returns

RHAJDAD reserves the right to refuse a return request if:

- The request is made after the 24-hour return period.

- The item has been used, altered, or damaged by the customer.

- The item does not meet the conditions of this policy.

- Fraudulent or abusive return activity is suspected.

9. Contact Us

For assistance with returns or refunds, please contact RHAJDAD Customer Support using the official contact details available in the RHAJDAD app or on our official website.