Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
We offer several shipping methods including Standard Shipping, Express Shipping, and Overnight Delivery. You can select your preferred method at checkout.
Do You Ship Internationally?
Yes, we ship to over 200 countries worldwide. International shipping rates and delivery times vary by location.
How Long Will It Take To Get My Package?
Standard shipping typically takes 3-5 business days. Express shipping takes 1-2 business days. International orders may take 7-14 business days depending on customs.
PAYMENT
What Payment Methods Are Accepted?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. We also support local payment methods depending on your region.
Is Buying On-Line Safe?
Yes, buying online with us is completely safe. We use SSL encryption to protect your personal and payment information. We do not store your credit card details.
ORDER & RETURNS
How do I place an Order?
To place an order, browse our catalog, select the items you like, and add them to your cart. Then proceed to checkout, enter your shipping and payment details, and confirm your order.
How Can I Cancel Or Change My Order?
You can cancel or change your order within 1 hour of placing it by contacting our customer support. After that, we may have already processed it, but we will do our best to assist you.
Do I need an account to place an order?
No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address for faster checkout, and access exclusive offers.
How Do I Track My Order?
Once your order is shipped, we will send you a tracking number via email. You can use this number to track your package on our website or the carrier's tracking page.
How Can I Return a Product?
We accept returns within 30 days of purchase. The item must be unused and in its original packaging. Please contact our support team to initiate a return and get a return shipping label.
RHAJDAD Shopping Site – Frequently Asked Questions (FAQs)
1. How do I create an account?
Download the RHAJDAD app or visit our website, select Sign Up, enter your details, and verify your phone number or email address.
2. Do I need an account to place an order?
Yes. You must create an account to place orders, track deliveries, and access your order history.
3. How do I place an order?
Browse products, add items to your cart, proceed to checkout, choose your delivery address and payment method, then confirm your order.
4. What payment methods do you accept?
RHAJDAD accepts approved payment methods available on the platform, including Mobile Money, bank cards, and other supported payment options.
5. Can I pay on delivery?
Cash on Delivery is available only in selected locations and for eligible orders.
6. How can I track my order?
You can track your order in real time from the My Orders section of the RHAJDAD app.
7. How long does delivery take?
Delivery times depend on your location, traffic conditions, weather, and product availability. Estimated delivery times are shown before you complete your order.
8. Can I cancel my order?
Yes. Orders may be cancelled before they are prepared or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
9. What should I do if I receive the wrong or damaged item?
Contact RHAJDAD Customer Support within 24 hours of delivery and provide your order number together with clear photos of the item.
10. What is your return policy?
Eligible items may be returned within 24 hours after delivery, subject to the RHAJDAD Return and Refund Policy.
11. When will I receive my refund?
Approved refunds are processed after the returned item has been inspected. Processing times may vary depending on the payment method.
12. Are my payments secure?
Yes. We use secure payment processing and reasonable security measures to protect your transactions.
13. How is my personal information protected?
Your personal information is handled in accordance with the RHAJDAD Privacy Policy and is used only for providing our services and meeting legal obligations.
14. Can I change my delivery address after placing an order?
You may change your delivery address before the order is dispatched. After dispatch, changes may not be possible.
15. How do I contact Customer Support?
You can contact RHAJDAD Customer Support through the help section in the app or using the official contact details published on our website.
16. Does RHAJDAD sell genuine products?
RHAJDAD requires products offered on the platform to be genuine and accurately described. If you receive a product that does not match its description, please contact Customer Support immediately.
17. Where does RHAJDAD deliver?
Delivery is available in supported service areas. Additional locations may be added as RHAJDAD expands its services.
18. How do I become a seller or delivery partner?
You can apply through the RHAJDAD app or website by completing the registration process and submitting the required documents for review.